The client wanted one single repository into which they could backup all end-user data, and have it be accessed easily from anywhere in the world by their distributed teams. This is due to the fact that more than 70% of their users are sales folks, who are in the field most of the time. The customer was open to ‘BYOD’ and as a result, many sales employees used their personal devices, making data management complicated for the IT team. Accessing business critical data became difficult for end users while on the road. There were many instances where data was lost due to device theft and restoring data to a new device was a tedious task resulting in loss of productivity and time. The customer also did not have a backup and recovery solution for regional offices, which made hard disk crashes or any mechanical errors a very costly affair.
The customer was also looking for a SaaS solution and did not want to continue using their own on-premise infrastructure. They had realized that maintaining infra was costly in terms of time and human resources.
Previously the customer was using a completely on-premise DLO (Desktop-Laptop Option) solution from a well-known vendor in the industry. But it could not support two critical requirements for the customer – BYOD and SaaS. The customer reportedly, also faced a number of issues because the DLO solution failed to alert the IT administrators adequately when things went wrong, which eventually resulted in data loss scenarios. The customer needed to receive regular notification of healthy backup processes, and also be able to access backup reports with a single click – which in our opinion, is a fairly standard requirement for any backup solution.